Refund policy

At Outshopper, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • The product is unused, unwashed, and in its original packaging with all accessories, tags, and manuals.

Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

  • Used products

3.Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Photos of the product
  • Photos of the package
  • Brief description of the issue

Our team will review your request and arrange a replacement or refund if approved.

4. Refund Process

Once your returned product is received and inspected:

  • You'll receive an email confirming the status of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

5. Replacement Policy

Eligible products may be replaced instead of refunded if:

  • The product is damaged.
  • The product is defective.
  • The wrong product was delivered.

Replacement requests are subject to product availability.

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by Outshopper.

If the return is requested for any other approved reason, return shipping charges may be the customer's responsibility.

7. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product qualifies under our return policy.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your payment provider or bank.
  • Processing times may vary depending on your payment provider.

If you still have not received your refund, please contact us.

9. Contact Us

For return or refund requests, please contact:

Outshopper

📧 Email: outshopper@gmail.com

🌐 Website: 

Please include your Order ID for faster assistance.